Sunday, April 12, 2009

Avanquest Disk Utilities vs Vista x64

On April 11th, I purchased the Avanquest Disk Utilities - a software package comprised of 4 different programs : Partition Commander, Perfect Image, System Commander, and Disk Copy & Clean. All fairly handy programs to have when one is constantly changing hardware, backing up, restoring, and installing and de-installing software, as I always am.
The box stated that it supported Vista, in large characters.
I opened it today and attempted to install the first program - Partition Commander. Unfortunately, it doesn't support Vista 64 bits. Same story for Perfect Image - which I was most interested in out of the 4. System Commander works, but I already had a license and I knew that. Disk Copy & Clean runs from the boot CD.
Overall, that's 50% of the programs that only run in 32 bit mode. I then noted that, in very small print, on the other side of the box, there was a note that it only worked in "32 bit only". I must have missed it during my purchase. I even looked for confirmation of 64-bit support online before I opened the box, since I knew I couldn't return software. It was nowhere to be found.
Fortunately, Avanquest has an excellent 90-day money back guarantee on this program, but now I have to mail it to them at my expense, and I am out the sales tax. I can't return the program to the retailer.

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